0x80370000 VM_E_CANNOT_FIND_VM — Windows Error Code

Q: What does the Windows error code 0x80370000 mean?

It is the Win32 / NTSTATUS code VM_E_CANNOT_FIND_VM (decimal -2144927744). The virtual machine cannot be found. It may have been deleted or renamed.

Q: How do I decode 0x80370000 in PowerShell?

Run [ComponentModel.Win32Exception]::new(-2144927744).Message in any PowerShell session. For HRESULT-style codes, use err.exe from the Windows SDK or the WinDbg !error command.

Q: Where does Windows typically log this error?

It depends on the originating subsystem (Windows Update → %WinDir%\WindowsUpdate.log; AD/Kerberos → Security event log on the DC; BSOD → minidump under C:\Windows\Minidump; MSI → %TEMP%\msi*.log; WMI → Microsoft-Windows-WMI-Activity). Always cross-reference the timestamp and module name with the Application and System event logs.

Description

VM_E_CANNOT_FIND_VM (hex code 0x80370000, decimal -2144927744) is a Windows error-level error code in the Hyper-V Errors family. Microsoft surfaces this code through the Win32 API, the Common Language Runtime, the kernel, the event log, PowerShell, command-line tools (sfc, dism, gpupdate, sc), and Windows-side applications such as Outlook, Teams, Office, and System Center.

The virtual machine cannot be found. It may have been deleted or renamed.

This page documents what triggers 0x80370000, the most common scenarios where it appears, the likely root causes, and a step-by-step troubleshooting workflow you can run against affected endpoints. It is intended for system administrators, MSP technicians, helpdesk engineers, and anyone diagnosing Windows behavior in a managed environment.

In-depth explanation

This is an error-severity code. Windows uses it to signal a failed operation that prevented the caller from completing its work. The underlying cause can range from a permissions or quota issue to a corrupted system component, missing dependency, or unreachable service.

It is part of the Hyper-V error space. It surfaces in Hyper-V Manager, Get-VM / Start-VM output, and the Hyper-V-Worker / Hyper-V-VMMS event log.

The code can be looked up programmatically in PowerShell with [ComponentModel.Win32Exception]::new(-2144927744).Message (for Win32 / NTSTATUS codes that map cleanly), or with net helpmsg <decimal> for the legacy decimal range. For HRESULT-style codes, decode the facility and code with err.exe from the SDK or via the WinDbg !error command.

Common causes

Hypervisor not enabled in BIOS/UEFI (Intel VT-x or AMD-V missing).
Hyper-V role removed or partially uninstalled.
Insufficient memory or CPU resources to start the VM.
VHD/VHDX file locked, on a non-NTFS volume, or path access denied.
Differencing or checkpoint chain broken — reconnect the parent VHD.

Troubleshooting steps

Confirm hardware virtualization is enabled in BIOS/UEFI (Get-ComputerInfo > HyperVRequirementVirtualizationFirmwareEnabled).
Verify the Hyper-V role is fully installed: Get-WindowsFeature *Hyper-V* on Server, or Get-WindowsOptionalFeature on client editions.
Check VM configuration with Get-VM and Get-VMHardDiskDrive — VHD path must exist and be accessible.
Inspect the Hyper-V-Worker and Hyper-V-VMMS event logs around the failure timestamp.
If the VM refuses to start due to memory, lower the startup RAM or enable Dynamic Memory.

Decode in PowerShell

# Decode 0x80370000 (-2144927744) in PowerShell
[ComponentModel.Win32Exception]::new(-2144927744).Message

# Or via WinDbg / err.exe (Windows SDK)
# err 0x80370000

# Or net helpmsg (legacy decimal range only)
# net helpmsg <decimal>

Frequently asked questions

What does the Windows error code 0x80370000 mean?

It is the Win32 / NTSTATUS code VM_E_CANNOT_FIND_VM (decimal -2144927744). The virtual machine cannot be found. It may have been deleted or renamed.

How do I decode 0x80370000 in PowerShell?

Run [ComponentModel.Win32Exception]::new(-2144927744).Message in any PowerShell session. For HRESULT-style codes, use err.exe from the Windows SDK or the WinDbg !error command.

Where does Windows typically log this error?

It depends on the originating subsystem (Windows Update → %WinDir%\WindowsUpdate.log; AD/Kerberos → Security event log on the DC; BSOD → minidump under C:\Windows\Minidump; MSI → %TEMP%\msi*.log; WMI → Microsoft-Windows-WMI-Activity). Always cross-reference the timestamp and module name with the Application and System event logs.

Is this code recoverable?

Critical-severity codes usually require kernel-level investigation (driver, hardware, system file repair). Error and warning codes are typically recoverable through the troubleshooting workflow on this page — start with the elevated-shell + log review steps.

Should I open a Microsoft support case for this?

Open a case if the error reproduces after applying the troubleshooting steps, particularly if it blocks production workloads, occurs across multiple endpoints, or is associated with a security boundary (BitLocker recovery, Kerberos failure, DCOM hardening, SmartScreen / WDAC). Have a fresh CBS log, minidump, or Get-WinEvent export ready before opening the case.