How to Deploy HP Support Assistant Using Microsoft Intune

Navigate to the HP Support website and download the enterprise version of HP Support Assistant. This is crucial because the web installer won't work for enterprise deployment scenarios.

Create a working directory and verify the installer integrity:

New-Item -Path "C:\HPSAPackaging" -ItemType Directory -Force
Set-Location "C:\HPSAPackaging"

# Verify the downloaded installer
$installerPath = "C:\HPSAPackaging\HPSupportAssistantInstaller.exe"
if (Test-Path $installerPath) {
    $fileVersion = (Get-ItemProperty $installerPath).VersionInfo.FileVersion
    $fileSize = (Get-Item $installerPath).Length / 1MB
    Write-Output "HP Support Assistant version: $fileVersion"
    Write-Output "File size: $([math]::Round($fileSize, 2)) MB"
} else {
    Write-Error "Installer not found. Download the enterprise version from HP Support website."
}

Download the Microsoft Win32 Content Prep Tool from the official Microsoft documentation. Extract it to your packaging directory and verify it's working correctly.

# Create tools directory
New-Item -Path "C:\HPSAPackaging\Tools" -ItemType Directory -Force

# Extract Win32 Content Prep Tool to Tools directory
# Download from: https://github.com/Microsoft/Microsoft-Win32-Content-Prep-Tool

# Verify the tool is ready
Set-Location "C:\HPSAPackaging\Tools"
if (Test-Path "IntuneWinAppUtil.exe") {
    .\IntuneWinAppUtil.exe
    Write-Output "Win32 Content Prep Tool is ready"
} else {
    Write-Error "IntuneWinAppUtil.exe not found. Download and extract the tool first."
}

The tool will display usage information when run without parameters, confirming it's working properly.

Use the Win32 Content Prep Tool to convert the HP Support Assistant installer into the .intunewin format required by Microsoft Intune.

# Navigate to the Win32 Content Prep Tool directory
Set-Location "C:\HPSAPackaging\Tools"

# Create source and output directories
New-Item -Path "C:\HPSAPackaging\Source" -ItemType Directory -Force
New-Item -Path "C:\HPSAPackaging\Output" -ItemType Directory -Force

# Copy the installer to the source directory
Copy-Item "C:\HPSAPackaging\HPSupportAssistantInstaller.exe" -Destination "C:\HPSAPackaging\Source\"

# Create the IntuneWin package
.\IntuneWinAppUtil.exe -c "C:\HPSAPackaging\Source" -s "HPSupportAssistantInstaller.exe" -o "C:\HPSAPackaging\Output" -q

The tool will process the installer and create the .intunewin file. This process typically takes 1-2 minutes depending on the installer size.

$intuneWinFile = Get-ChildItem "C:\HPSAPackaging\Output" -Filter "*.intunewin"
if ($intuneWinFile) {
    Write-Output "Package created: $($intuneWinFile.Name)"
    Write-Output "Package size: $([math]::Round($intuneWinFile.Length / 1MB, 2)) MB"
} else {
    Write-Error "IntuneWin package creation failed"
}

Sign in to the Microsoft Endpoint Manager admin center and create a new Win32 application for HP Support Assistant deployment.

Navigate to Apps > All Apps > Add. Select Windows app (Win32) from the app type dropdown.

Click Select app package file and upload your .intunewin file. Fill in the application information:

• Name: HP Support Assistant
• Description: HP Support Assistant provides automated driver updates and system diagnostics for HP devices
• Publisher: HP Inc.
• Category: Productivity

Configure the application logo by uploading the HP Support Assistant icon (you can extract this from the installer or download from HP's brand resources).

Set up the installation behavior and commands for silent deployment across your organization's devices.

On the Program tab, configure these settings:

• Install behavior: System
• Device restart behavior: Determine based on return codes

Set the installation command for silent deployment:

HPSupportAssistantInstaller.exe /S /v"/qn ALLUSERS=1"

Configure the uninstall command. First, you'll need to identify the product GUID after installation:

# Run this on a test machine after installation to find the GUID
Get-WmiObject -Class Win32_Product | Where-Object {$_.Name -like "*HP Support Assistant*"} | Select-Object Name, IdentifyingNumber

Use the identified GUID in your uninstall command:

MsiExec.exe /X{GUID-FROM-ABOVE} /qn

Configure the minimum system requirements and detection rules to ensure proper deployment targeting and installation verification.

On the Requirements page, set:

• Operating system architecture: x64
• Minimum operating system: Windows 11 22H2 (or your organization's minimum supported version)
• Disk space required: 500 MB
• Physical memory required: 4 GB

Configure detection rules on the Detection rules page. Create a custom PowerShell script for accurate detection:

# HP Support Assistant Detection Script
$hpSAService = Get-Service "HP Support Assistant Service" -ErrorAction SilentlyContinue
$hpSAPath = "${env:ProgramFiles}\HP\HP Support Assistant\bin\HPSupportAssistant.exe"

if ($hpSAService -and $hpSAService.Status -eq "Running" -and (Test-Path $hpSAPath)) {
    Write-Output "HP Support Assistant is installed and running"
    exit 0
} else {
    exit 1
}

Set the detection rule type to Use a custom detection script and upload your PowerShell script. Configure it to run as a 64-bit process.

Create targeted assignments to deploy HP Support Assistant only to HP devices in your organization.

Navigate to the Assignments tab and click Add group. Configure these assignment settings:

• Assignment type: Required
• Included groups: Select your HP devices group
• Available for enrolled devices: Yes
• Installation deadline: 7 days after assignment

Create a device filter to target only HP devices:

(device.manufacturer -eq "HP") or (device.manufacturer -eq "Hewlett-Packard")

Configure notification settings:

• Show all toast notifications: Yes
• Show restart required notifications: Yes
• Restart grace period: 1440 minutes (24 hours)

Monitor the deployment progress and troubleshoot any installation failures using Intune's built-in reporting tools.

Navigate to Apps > All apps > HP Support Assistant > Device install status to view real-time deployment information.

Monitor these key metrics:

• Installation success rate
• Failed installations with error codes
• Pending installations
• Not applicable assignments

For troubleshooting failed installations, check the Intune Management Extension logs on affected devices:

# Check Intune Management Extension logs
Get-WinEvent -LogName "Microsoft-Windows-DeviceManagement-Enterprise-Diagnostics-Provider/Admin" | Where-Object {$_.TimeCreated -gt (Get-Date).AddHours(-24)} | Select-Object TimeCreated, LevelDisplayName, Message | Format-Table -Wrap

Verify successful installation across your environment:

# Verification script for HP Support Assistant deployment
$devices = Get-MgDevice -Filter "manufacturer eq 'HP'"
foreach ($device in $devices) {
    $hpSAStatus = Invoke-Command -ComputerName $device.DisplayName -ScriptBlock {
        $service = Get-Service "HP Support Assistant Service" -ErrorAction SilentlyContinue
        if ($service -and $service.Status -eq "Running") {
            return "Installed"
        } else {
            return "Not Installed"
        }
    } -ErrorAction SilentlyContinue
    
    Write-Output "$($device.DisplayName): $hpSAStatus"
}

Common error codes and solutions:

• 0x80070005: Access denied - Check device permissions and ensure the app runs as System
• 0x80070643: Fatal error during installation - Verify the installer isn't corrupted
• 0x8007000D: Invalid data - Re-create the IntuneWin package