Otter.ai

Prices change. Confirm the current price on the official page before you buy.

Quick answers

Who is Otter.ai for?

Teams that want one tool covering joined-bot capture, bot-free desktop recording and mobile in-person recording, with a free plan to start. Not a fit if you need long meetings on the free plan: Basic limits each conversation to 30 minutes. Also not a fit if you need a public Enterprise price: Enterprise is "Schedule a demo".

What does Otter.ai cost?

Basic: Free forever. Enterprise: Schedule a demo. Business: $19.99 /user/month (annual); $30 /user/month (monthly). Pro: $8.33 /user/month (annual); $16.99 /user/month (monthly). Verified Oct 3, 2026 against the official pricing page; prices change, so check it before you buy.

Is there a free plan?

Yes: Basic, with these limits: 300 monthly transcription minutes; 30 minutes per conversation; 3 lifetime audio/video file imports; Max workspace members: 5; Zoom, MS Teams, and Google Meet; AI Chat within and across meetings; Live transcription; Speaker identification; iOS and Android apps; Otter MCP server.

Does Otter.ai support MCP?

Yes, according to the vendor documentation (see the sources on this page). MCP lets AI assistants connect to the tool.

What are the limitations of Otter.ai?

Basic limits: 300 monthly transcription minutes, 30 minutes per conversation, 3 lifetime imports, max 5 workspace members (pricing page, 2026-10-03). Pro limits: 1,200 minutes per user, 90 minutes per conversation, 10 imports per month, 5 billed users (pricing page, 2026-10-03). Business limits: 4 hours per conversation and 25 billed users (pricing page, 2026-10-03). The pricing page footnote on monthly minutes (marked with an asterisk) was not captured here. The homepage mentions "Live transcription in multiple languages" without a language count (2026-10-03). Enterprise has no public price ("Schedule a demo"); HIPAA compliance is listed as an add-on there.

Which data does Otter.ai access or keep?

Vendor states "Otter uses a proprietary method to de-identify user data before training our models so that an individual user cannot be identified." and "No customer data will be used to train or improve our AI Service Provider(s)' artificial intelligence models/algorithms." (privacy and security page, 2026-10-03). The privacy policy ("Effective June 16, 2026") lists "training our proprietary AI technology on de-identified audio recordings and on transcriptions" among its purposes (privacy policy, read 2026-10-03). Vendor states deleted conversations move to trash and are removed after 30 days, or immediately if cleared from trash (privacy and security page). Vendor states data is kept on AWS S3 with AES-256 server-side encryption (same page). The privacy and security page states Otter "has achieved SOC 2 Type 2 report against stringent standards", that it has "incorporated GDPR standards into data practices" and "incorporated CCPA standards into our data practices", that it follows "HIPAA requirements in how we collect, store, and process health-related information", and that its "security policies are created based on the ISO 27001/2 framework" (same page). The pricing page lists HIPAA compliance as an Enterprise add-on. Otter employees need customer consent before accessing transcripts or recordings for support (same page).

Can I use Otter.ai and its outputs commercially?

Not checked: terms of service were not read for this profile.

Is there an API?

Yes. The pricing page lists "Otter API & Webhooks" under the Enterprise plan and an "Otter MCP server" under Basic (2026-10-03).